We Need To Stop Using Gratitude Platitudes.
Leaders - 🛑 Stop with the GRATITUDE PLATITUDES 🛑
What are gratitude platitudes? They are comments that may be well-intentioned in expressing thanks to people, but their lack of specificity and personalization often causes them to fall flat. Think examples like —
“Thanks for everything.”
“Appreciate your hard work.”
“You’re the best.”
So how do we express gratitude in a way that truly makes the recipient feel heard and seen? Here’s what to do instead. 👇
Use my AFFIRMATION FORMULA.
Be specific. What specifically did they do well? How did it affect you/the team/the customer?
Be sincere. When you’re specific, you’re more than halfway to being sincere.
Good words of affirmation should look like this:
Thanks for [specific behavior]; it [affect the behavior had on you / the team / the company].
Why go to the trouble? This kind of feedback increases employee morale and helps employees to know the specific things they are doing well (so they can repeat them! ☺️ ).
And if you’d like to explore this topic a bit more, I’m always up for a discussion. Schedule a free 30-minute chat with me by clicking here to get on my calendar!
