What are they doing all day?
“What are they doing all day?”
There may be no question that’s more ubiquitous in my conversations with CEOs right now.
But it’s not a new question.
The tech industry would have you believe that tracking (aka virtually looking over someone’s shoulder) is the solution.
But how has that worked out for leaders in the past?
The micromanaging, “big brother”, authoritarian way of leading has long been denounced, but add some tech to it and were ready to embrace with open arms. No. 🤦♀️
Don’t get me wrong, I actually support some tracking technology -
-Can help improve service for customers
-Can help keep employees safe
-Can uncover bottlenecks and make employees jobs easier/more efficient
So how do you feel confident that employees are being productive?
Focus output, or ideally outcomes over focusing on input
Have a clear understanding of responsibilities and expectations.
Provide continuous real-time feedback. (Don’t rely on yearly performance appraisals)
Remote or not. Entry-level or senior-level. These processes stand the test of time.
