Be careful about using these factors to measure success.

Harvard Business Review’s article "How to Negotiate Remote and Flexible Work Arrangements with Your Boss" was one of its top-viewed articles in Q4 of 2020.

I'm not surprised — it shows that even if you’re not thinking about remote work arrangements, your employees likely are.

As a leader, if this is something that scares you, you're not alone. It's natural to have concerns. You might expect performance to go down (although the research tells us otherwise; employees are actually more productive at home).

 

Don't make the mistake of defaulting to vanity measurements like:

  • Attendance 🗓

  • The number of papers on their desk 📑

  • How busy people appear to be 🏃

These factors don't predict success.

Instead, consider these measurements of productivity:

  • Tasks and projects completed ✅

  • The consistency and overall quality of communication 📣

  • Goals set and achieved 🎯

Success should not (and cannot accurately) be measured by hours worked, but rather by the results achieved. When you help your team to set clear and measurable goals and expectations that align with the overall objectives of your organization, you help to set them up for success, especially when they transition to remote work.

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Unhappy staff = Unhappy customers

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Fun perks and benefits won’t solve your turnover issue. Here’s why: